Opened, used devices are also eligible for returns or exchanges up to 2 weeks from date of purchase if they meet the below requirements.

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Warranty

• All femfit® devices are covered by a 12-month warranty for production defects. Please reach out for technical support so we can troubleshoot together. Our unique technology allows us to monitor device sensor activity remotely, so this is the quickest and easiest way to get you back up and training.

• Warranty does not apply for general wear and tear, device misuse, or in the event of tampering or accidental damage.

 

For technical support:

• Email info@junofem.com outlining your issue, and include the SN number on the back of your charging case (it starts with “FF”). We’ll get back to you within 2 business days.

 

Repairs/exchanges

Exchanges or repairs may be arranged if a device is determined to be defective within 12 months from date of purchase. If you’ve already been through the troubleshooting process, follow the instructions below to request your RMA number.

 

Remember, it’s a marathon, not a sprint!

The 12 Week Strength Builder programme runs for (spoiler alert!)… 12 weeks, and you can expect to see improvement around the 6-week mark. While this may sound like a long time, we know this programme works for women with incontinence as it's been tested in a randomised control trial. We hope you’ll be patient when it comes to strengthening your pelvic floor – just keep in mind that results will not be immediate, and individual results may vary. 

 

Returns

If the device does not work for you and meets the above requirements, you may request a return up to 2 weeks from date of purchase. Authorised returns are entitled to a full refund for the cost of the device excluding postage.

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To request a return:

• Email returns@junofem.com outlining your reason for requesting, including as much detail as possible and your SN device number (the one on the back of the charging case starting with “FF”). 

• We aim to review requests within 5 business days. Please note we may contact you for additional information.

• RMA numbers will be issued for authorised returns. 

• For hygiene reasons, unauthorised returns will not be accepted, and cannot be refunded or exchanged.

• Package and post your device in accordance with instructions provided by JUNOFEM, and include your RMA number. Please note we operate in Australia, New Zealand and the United Kingdom, so these instructions may vary depending on your international location.

 

Got a question?

Get in touch and we'd be happy to help you out.